We wrapped up 2017 with our twelfth episode and today our first episode of Season 2 was released – the Secret Shopper Episode. Take a listen as we identify three ways you can set up a secret shop of your company, and what to do with the information you gather.
Episode 10 covers the ever sensitive topic of what to do when your homeowner is selling and then sells their property. Back in 2009, this rarely happened since the market was depressed. Today, it feels like every week another owner is calling to say they want to sell their vacation home. Stop the madness!Continue reading “Episode 10: Sold! How Not to be Left out in the Cold.”
We all talk about it a lot. We hear we need to surprise & delight at every turn because our competition is fierce and this is the secret sauce to creating brand loyalty. But HOW? How do you consistently and effectively “wow” your guests in personal and unique ways. In this episode, Tim and SarahContinue reading “Episode 9: How to Wow”
Time to face the music, or the blood borne pathogens, as we like to talk about in this episode. We cover contract workers vs. employees in this episode, plus many more aspects of housekeeping including how to give accolades to your housekeeping staff. And our challenge for November – try cleaning a home all byContinue reading “Episode 8: All About Housekeeping”
As many of you know, our live recording at the 2017 VRMA conference in Orlando didn’t record. Tech issues! We had lots of attendees share their key takeaways and it was a “magical” session as Tim says, but we did the next best thing – we asked all of you to send us your keyContinue reading “Episode 7: Your Key Takeaways from VRMA”