We had the privilege of interviewing long-time vacation industry expert, Doug Kennedy, this week. We cover tech vs. touch, how you may be spending a bit too much time on your website and to little on your reservationists’ skills, and other pull over moments.
The dreaded question “What are you going to give me since I had this bad experience?”. How do you prepare for this and how do you handle so your owners, your guests, and you come out ahead? So much good stuff in this episode. Listen up!
Lots of good nuggets in this week’s episode with Toby Babich who reveals his favorite song is “Ladies Night”! Toby and his wife own and run Breckenridge Resort Managers, and limit their properties to a solid 60 – no more, no less. Here why that is along with why Toby feels personalization is our differentiator over hotels. And Tim gets awfully creative at the end. Take a listen.
This time we go international with our friends in Canada who have just recently jumped into the VR space in wilderness of beautiful Canada French-speaking lake country. Yoan Joncas and Gaelle Levesque Asselin (newly engaged by the way!) founded and are quickly growing their vacation rental company, Tavata Chalets. Merci et Bon Chance!
Tim and Sarah turn the “rapid fire” on themselves and each quizzes the other in several industry-related questions (as well as a few non-industry related). Get to know your hosts a little better this week, and compare their answers to yours!