Matt Landau is a world traveler, has a huge following and now a travel show on YouTube sponsored by Booking.com. Listen up as he shares how we can not only survive but thrive in this ever-growing and competitive market. He also reveals some previously-unknown facts about how he started VRMB, and something about wearing underwear…or not.
How do you “laundry”? Have your own linens? Rent them? Owners own them? How do you ensure quality cleaning every time? So much involved in this portion of our multi-faceted industry. Take a listen as Durk Johnson shares his insight on how to make the best laundry decisions as you grow your company from small to big.
We had one of our biggest fans and someone we really admire on the podcast today! Durk Johnson, the guru of vacation rental housekeeping, shares his tips on how to elevate your housekeeping efforts to be safe, more efficient, legal, and cleaner! Any VR Manager will get several “pullover moments” from this wise man.
Have you ever had a family member or friend rent from you? Did you feel you cared just a little more than when it’s a guest you don’t know? Yep, we did too.
Tim and Sarah review the four parts of a guest’s experience that you need to examine as if it was your mother staying with you – pre-booking, pre-arrival, the stay, and the post stay.
We all get excited about a new property joining our program. “Yes, we do that!” is all we find ourselves saying to the new owner. Then six months go by and you have the awkward situation of the owner not departing by your check out time, or they let their big shaggy dog sleep on the couch when they stay for a week. You failed to go over the expectations and the way your relationship will work. Bummer!
You can avoid those tough moments by setting expectations with an owner from the get-go. Tim and Sarah have trimmed it down to twelve areas you must cover when on boarding a new owner. Listen to it here.