Would You Do That To Your Mother?

Have you ever had a family member or friend rent from you? Did you feel you cared just a little more than when it’s a guest you don’t know? Yep, we did too.

Tim and Sarah review the four parts of a guest’s experience that you need to examine as if it was your mother staying with you – pre-booking, pre-arrival, the stay, and the post stay.

Listen! Your mother told you to. 

Onboarding Owners Properly!

We all get excited about a new property joining our program.  “Yes, we do that!” is all we find ourselves saying to the new owner.  Then six months go by and you have the awkward situation of the owner not departing by your check out time, or they let their big shaggy dog sleep on the couch when they stay for a week.  You failed to go over the expectations and the way your relationship will work.  Bummer!

You can avoid those tough moments by setting expectations with an owner from the get-go.  Tim and Sarah have trimmed it down to twelve areas you must cover when on boarding a new owner.  Listen to it here.