We all talk about it a lot. We hear we need to surprise & delight at every turn because our competition is fierce and this is the secret sauce to creating brand loyalty. But HOW? How do you consistently and effectively “wow” your guests in personal and unique ways. In this episode, Tim and Sarah dive into just that. Hopefully they wow you with what they deliver.
Time to face the music, or the blood borne pathogens, as we like to talk about in this episode. We cover contract workers vs. employees in this episode, plus many more aspects of housekeeping including how to give accolades to your housekeeping staff.
And our challenge for November – try cleaning a home all by yourself. It will remind you how hard this job is!
As many of you know, our live recording at the 2017 VRMA conference in Orlando didn’t record. Tech issues! We had lots of attendees share their key takeaways and it was a “magical” session as Tim says, but we did the next best thing – we asked all of you to send us your key takeaways from the conference and we summed them up on Episode 7.
Tim leads us into some juicy news about AHLA (American Hotel & Lodging Association) and well, I try my best English and Southern accents. Take a listen!
Well, guess what folks…our live podcast at VRMA had some technical difficulties and while it was brilliant and full of rich takeaways from vacation rental folks around the world, it didn’t record. But, we aren’t giving up! An email went out to all 1400 attendees asking for their “pay for the trip” takeaways. So, look for a summary of all those goodies in Episode 7. For this episode though, we did include three interviews we did with key players at VRMA – Mike Harrington (incoming VRMA President), Mike Copps (VRMA manager), and Ben Edwards (Tim says he’s the “most interesting man in vacation rentals”). Take a listen.
Ok, folks, we’re back. And better than ever, as Tim likes to say. This episode questions who the face of your company is. And guess what? If you’re the owner of a professional vacation rental company, the answer is NOT you.
Take a listen and tell us what you think, add your comments, and give us suggestions. See you next week at VRMA!