Have you ever had a family member or friend rent from you? Did you feel you cared just a little more than when it’s a guest you don’t know? Yep, we did too.
Tim and Sarah review the four parts of a guest’s experience that you need to examine as if it was your mother staying with you – pre-booking, pre-arrival, the stay, and the post stay.
Listen! Your mother told you to.
We all get excited about a new property joining our program. “Yes, we do that!” is all we find ourselves saying to the new owner. Then six months go by and you have the awkward situation of the owner not departing by your check out time, or they let their big shaggy dog sleep on the couch when they stay for a week. You failed to go over the expectations and the way your relationship will work. Bummer!
You can avoid those tough moments by setting expectations with an owner from the get-go. Tim and Sarah have trimmed it down to twelve areas you must cover when on boarding a new owner. Listen to it here.
What the heck does that mean? You’ll find out in our oh-so-LA interview with English born “Pete” Lorimer, co-host of the popular Netflix series “Stay Here”, featuring vacation rentals around the country getting needed makeovers and rental advice.
We cover topics from background info on the show to Pete’s view on real estate, being yourself, photography, video, Instagram and AirBNB. Oh, and his email. It’s a disaster! Tune in here!
Sarah & Tim answer questions that other VRs and vendors have asked them over the past year including how to subscribe to the podcast, and industry-focused items like how to know you have enough insurance or legal coverage. Check it out.
Check it out, loyal listeners. Sea to Ski is no more…it’s now “Sarah and T”! We had to change our name which we explain in this episode. We also go thru our predictions from last year to see how many we got right (hmmm…not many!) and predict what big things will happen in 2019. Thank for listening and sharing back with us as always!
Here’s the episode.