Tim and Sarah dig into how they created their mission and value statements with their teams and how to infiltrate it throughout the company and all teams. It’s one thing to create it, it’s another to keep it alive.

Tim refers to this Ted Talk titled “How I was Secuded by Exceptional Customer Service” and how to pull off ever-entertaining spaghetti tower marshmallow challenge.

The No.111 episode about Mission and Values is here.

Tim and Sarah revisit a list they made over two years ago – the Top Amenities guests are looking for in vacation rentals. Some stayed on the list but others were booted off for new and somewhat surprising adds.

Check it out and see if you agree.

One we left off – information for guests of “how to workout” – location of gyms, trails for hiking, running and biking. How do I get my sweat on!?

Tiffany Edwards actually has experience in Washington vs the rest of us pulling up our bootstraps and trying to navigate the ever-complicated political scene whether locally or at a state level. She sheds light on how to approach and maneuver the STR regulation landscape plus she shares how she got into this business at age 7, and much more.

Enjoy this one.

Tim and Sarah sat down with eight prominent VRMs in our industry and asked them to share their top takeaways from the VRMA conference in San Antonio earlier this month.

Many thanks to Robin Craigen, Mike Harrington, Ryan Dame, Amy Gaster, Paul Becker, Chris Bettin, Sharon Walker, and Steve Schwab for sharing their notes and comments with all. 

We counted over 50 shared…something for everyone here! Get your pen and paper out.

In the spirit of being at VRMA even though we are not physically present, this week’s episode gives you an idea of what to do if you ARE there. Ask other people questions about how their year went, and the best ideas others are implementing. We ask each other popular questions just as if we were at a table together in San Antonio. 

Start the interview here.