We cover 11 areas where all VR managers should double check their websites for annoying, confusing, or just flat outdated pages, from pop-ups to blogs.

Next episode, we turn it positive and will be highlighting what you should do on your website.

Get your pen and paper ready – we get detailed here, but it will get you bookings!

Elevate Online Conference Wrap Up

Tim and Sarah were asked to host the final session at Breezeway’s Elevate conference a few weeks back with a “live” recording of the podcast and have special guest, Jeremiah Gail, join them. They covered the takeaways from the conference and some good ‘ole lightening round question and answers with “Jeremy” as those close to him refer to him (and Tim and Sarah have known him a long time back to the days of Flipkey).

Enjoy the conversation about pricing tools, back of the house management, and a new idea about the check out experience.

Here ya go.

In this week’s episode, Tim and Sarah dissect those first moments the guests arrive and walk into the vacation rental. They are vital and too many of us do not think these moments through.

We cover SIX key areas to focus on including pre-arrival communication, nuances in directions, the “welcome”, providing food/drink, and if it’s easy for them to ask for help. And, then Sarah adds her real life experience recently of her arrival to a vacation rental in another town – what a hoot!

Listen in here.

Trying lots of new things this year including a review of the latest VRM Intel article written by Jason Sprenkle. Jason covers four trends he’s seeing backed by data and debunks a few trends we thought were true.

Tim and Sarah add their trends (not backed by data other than theirs!).

Check it out.

Tim and Sarah chose one property owner each and invited them on the show. They asked everything you wish you could ask an owner, and then some. Plus, they asked questions submitted by their listeners on their Facebook page.

Great insight into an owner’s mind. Here is the finished piece.