Do What Your Competitors Are NOT Doing

We are continually surprised (and discouraged) by how many VR operators are NOT doing the basics. Be different, Be bold! This episode digs into some big – and small – things you can do to rise above your competition.

Topics discussed in depth include:

1) Creating a “I would never leave” relationship with your owners

2) Being Bold 

3)  Being meticulous about the properties you take on and those you KEEP 

4) Personalized welcome notes and gift

5)  Direct Marketing – at the very least to your return guest list! 

6) Creating a tone with owners and guests of Connection vs. Standard Customer Service. 

Thirty minutes of wisdom here!

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