The First 15 Minutes to Make a First Impression

In this week’s episode, Tim and Sarah dissect those first moments the guests arrive and walk into the vacation rental. They are vital and too many of us do not think these moments through.

We cover SIX key areas to focus on including pre-arrival communication, nuances in directions, the “welcome”, providing food/drink, and if it’s easy for them to ask for help. And, then Sarah adds her real life experience recently of her arrival to a vacation rental in another town – what a hoot!

Listen in here.

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