Jeff Hurst recently took over the chief position at Vrbo after being at the company for 10 years or so. Jeff surprised us by sharing candidly how it’s going, how he sees the Vrbo customer, the VR landscape and he even personally takes responsibility for the debacle last year of Vrbo giving the impression they were going to audit all of our reservation data.
Cheers to transparency, Jeff! And big words…
Sarah and T 