Sarah’s business crush, John DiJulius, agreed to be on our podcast! The number pullover moments were so high, that we recommend you do not listen while driving. 🙂
Some of the many takeaways included:
- Make sure you and your staff are clear on your “always” and “nevers”
- People are not born with service-aptitude – you have to teach them!
- Hire people with the 5 E’s
- Don’t overshare
- The most beautiful word in the English language? Your name! Mention a guest’s name over and over, and mention yours too. It’s hard to leave a company when you know someone’s name.